Recent Reviews of Mercedes-Benz of Wesley Chapel
July 2, 2020
I went in for service, thinking I needed to spend quite a bit of money. Susan had me in and out within an hour, including cleaning my car! As it turns out, I didn?t need any repairs. Honesty and integrity at this dealership. Refreshing and very much appreciated.
June 30, 2020
Great staff!! Claude was a pleasure to deal with. Love my vehicle!!!
June 30, 2020
Outanding..Superb..Top Notch**** The service people were very cordial and attentive and my buying experience was effortless and smooth.
April 14, 2020
My 2020 - GLE 450 windshield was replaced on April 10th. It was broken by a brick and approved form replacement by insurance. My service representative was excellent and did a great job.
April 8, 2020
Other than changing the time of appointment, and not notifying me, everything else was excellent.
July 14, 2020
Brian in service is the best. He has always been very fair and honest and has taken car of all my car needs for years. He is very trustworthy and the best in the business.
July 13, 2020
I had a 2010 Honda Crosstour with over 130,000 miles on it. I went to Mercedes Benz in Wesley Chapel to check out their 2013 Crosstour and it was spotless... Both the car and the dealership. Very nice people there and no hassles. They are an Auto Nation dealership. I would... Read Full Review recommend them! Read Short Review
July 12, 2020
I was impressed with ALL aspects of my experience with this AutoNation MB dealership. I especially appreciated the courtesy of a spotless (sanitized) 2020 MB CLA-Class complementary loaner vehicle for the 5 day (Independence Day long weekend) repair period. My interactions... Read Full Review with Service Advisor Susan, the Service Valet and one very knowledgeable and helpful Service Technician were a pleasant joy. Read Short Review
July 8, 2020
Always treated like a VIP at the MB Wesley Chapel Service Center! Mark Scotch is the best!
July 7, 2020
This experience was thee BEST experience I’ve ever received in my life, purchasing a new car. Luis Fontanez was so personable, honest, and helpful. I couldn’t have asked for a better salesman. He answered all of my questions, and was very patient with me. I now have a... Read Full Review 2020Mercedes Benz C300 and I’m so in love. Not to mention, this is my first luxury car and I think I’d like to stick with Mercedes FOREVER because of the level of service I received. Luis, thank you so much for everything! I’m going to send all my friends your way?? Read Short Review
May 30, 2019
Great prompt service
May 14, 2019
I took my GL450 for a diagnosis due to a Air Suspension issue. I was assigned to Brian Fernandez and he was super helpful. He set me up with a rental because the diagnosis needed an overnight and updated my system as well as taking care of a recall issue that I wasn't aware... Read Full Review of. I was in good hands with Brian. Read Short Review
May 9, 2019
Stephanie was great to deal with. She did all she was asked and followed up very well.
April 19, 2019
A few weeks ago I was involved in a pretty bad car accident, some one rear ended my Mercedes and totaled it. I called Mercedes Benz of Wesley Chapel and spoke to Mark Grable in sales, told him exactly what I was looking for and how much I was willing to pay for it. He took... Read Full Review great notes on what I wanted and within an hour called me back and told me he found exactly what I was looking for. In the meantime, I had also called one other dealership with the same info and they also found something similar but one year newer and a few less miles. I explained to Mark that this other dealership had found a car similar, so he went the extra mile by researching this other car and found out that even though it was one year newer and had a few less miles it was actually worth less than the car Mark had found for me, he pulled the reports (Carfax) to show me the rating on the car he had compared to the one the other dealership had. I went that night to test drive the car Mark had, absolutely loved it, it had everything I wanted down to the outside color and interior color. I put the down payment that night and took delivery of my car the next day! I love, love, love it! Easiest experience by far for purchasing a car. Mark Grable was great and went above and beyond the call of duty to make us feel comfortable with this purchase! Read Short Review
April 9, 2019
Great overall & very professional.
July 11, 2020
Ray was an absolute star in our sales experience delivering white glove service from beginning to end, even when we changed what we thought we wanted to buy to what we eventually bought. Highly recommend MB of Wesley Chapel for very concierge service from beginning to end.... Read Full Review No detail was overlooked. Read Short Review
July 8, 2020
Quality service and attention. Mark Scotch is the best!
June 16, 2020
It’s a beautiful space. Every person we encountered was friendly and helpful. Sales staff is not heavy handed nor pushy. Loved Sam! Very knowledgeable and took the time to explain every aspect of the car. Provided a very positive buying experience. ???????
June 11, 2020
I'm a return customer and my Service Advisor was Susan Cardozo. I arrived 20 minutes early and waited in the lobby. I didn't know what to expect due to COVID-19. Susan came right over (with mask on) and greeted me to let me know she was almost done with her earlier... Read Full Review appointment. When we sat down together, we went over a list of repairs that my car needed. I had a lot of questions about the repairs and Susan worked diligently to answer all of them. She even helped me prioritize my list. There wasn't a loaner available so I decided to wait for my car. While I was waiting Susan kept me updated on my car and at one point she took me to the back garage so I could talk to the mechanic regarding an issue. After my battery was replaced, the B Service was done, the interior was sanitized, and my car was washed, Susan and I went over the bill. She explained everything in detail, and applied my 25% off coupon (check website, every bit helps). Susan gave me her business card with her direct number for future service appointments. I very much appreciated the fact that Susan cared enough to wear a mask. I noticed some employees and a lot of customers walked around freely without a mask. This is rather disturbing because we are dealing with a pandemic and everyone should practice safety. I think it's inconsiderate of anyone not protecting themselves which puts others at risk. Read Short Review
May 29, 2020
There is a misnomer in the Camping Community that RV’s built on the Sprinter Chassis was hard to get serviced, in that dealers and shops in general didn’t want to work on machines that had be altered and/or many didn’t have the bays big enough (tall enough) to work on... Read Full Review them. My new Unity Leisure Travel Van had 3 recall inspections that were needing to be done and Mercedes-Benz of Wesley Chapel never blinked and eye when I asked for the help in servicing my RV. They were everything you would expect in a well organized, Covid-19 conscious service center. Read Short Review